In an effort to better serve you, we have put together some guidelines that will help define our operations to you.
Once delivery has been made, customer is responsible for equipment, so check and count your order upon receipt and prior to return.
Loss Or Damage
We do charge for missing or damaged items, so please be sure to call us immediately if there is a problem with any portion of your order.
You will receive all items clean and ready for use, and all packed in special containers. All equipment, especially food service items, must be rinsed food free and packed in their original cartons prior to pick up or return. Additional charges will be imposed for packing cartons and boxes not returned, and for cleaning of equipment returned dirty.
Customers ordering linen assume all risk of loss or damage to the linen from any cause whatsoever. You will receive a linen policy at time of rental. PLEASE READ PRIOR TO USE! In the event linen is not returned or is returned torn or damaged, a full replacement cost will be charged in addition to the rental charge.
All charges are for time out, whether used or not, so make your selections carefully. Payment is due at time rentals are received.
Our delivery personnel will deliver items to a mutually convenient location. Orders will be delivered to ground floor only. Additional charges will be applied if rentals are to be carted up or down stairs, in elevators or further than minimal distances. Waiting charges are at $45.00 per hour.
Out of Town Deliveries: Call for Rates
Rental rates are based on a 24 hour day unless otherwise stated. All weekend party equipment rentals are to be returned by Monday 12:00 noon unless otherwise specified. All catering equipment/dishware/glassware is to be returned WASHED free of food and repacked into shipping containers, failure to do so WILL result in a cleaning charge. Candelabras and centre pieces are to be returned wax free. Tables and chairs are to be folded and placed in same spot as delivery ready for pick-up. Linens need to be shaken free of food and if wet need to be dried or mold/mildew may occur resulting in extra charges. Linen skirting is to be rehung on hangers provided.
After Hours Deliveries/Pick-Ups:
A surcharge will be applied for pick-ups or deliveries after regular office hours, depending on size of order and time of pickup or delivery.
Refunds are not issued for equipment not used. Responsibility for equipment remains with the customer from time of pick-up to time of return. Our count will be consider correct unless otherwise notified before usage. Breakage or chippage will be charged to the customer at replacement value. Loss will be charged at retail value at the discretion of management.
We require a security deposit on all orders. This can be done in the form of a valid credit card (Visa or MasterCard) and a cardholder’s signature. All cards will have a $100.00 pre-authorization put on them in case of loss or damage: or cash deposit amount to be determined by management. No cheques are will be accepted as security deposit.
Charge Within 1-90 days from event date: 50% Within 91-160 days: 25% Before 161 days: 10% A $30.00 administation fee will be charged on all cancellations. Some exceptions may apply. No refunds issued on unused rentals. Orders cancelled with less than 24- hours notice are subject to a 100% cancellation charge.
All orders to be paid in full before order can be picked up or delivered. No cheques will be accepted as payment for 1 week prior to event.
Note: These policies do not supersede what is stipulated in the signed rental contract.